Return and Exchange


At Eterna Jewellery, we’re committed to you. Our quality control teams will inspect your items prior to shipping to assure your satisfaction, and the quality is guaranteed. If you are not completely satisfied with your product, we are happy to offer you a one-off return and exchange service within 7 days from the date of receipt, no questions asked.  Return and Exchange Policy is applicable to orders from Eterna Jewellery official website ONLY.  Please note that all engraved jewelry items, personalized products, special price items are not eligible for returns and exchanges. 

Terms and conditions for return and exchange service:

  1. Products should be in a completely new and unused condition.
  2. To exchange a product, the product must be available on the Site and its price shall be lower or equal to the original order amount.
  3. The customer will have to pay the difference in price if the customer selects a product of a higher price.
  4. For return service, a refund will be transferred to your payment account within 14 days.
  5. The special handling fees by your credit card or electronic payment are non-refundable. 
  6. All return and exchange requests must be completed within 14 days upon receipt of the returned product. 
  7. Special price items are not eligible for exchange. 
  8. The natural inclusions of diamonds and gemstones are not eligible for exchange. 
  9. All original invoice and packing should be returned for exchange. 


Procedures for exchange: 

  1. Send your request to us by email at, we will assist you in returning your order.
  2. Customers can return the product to us by courier, any shipping fees incurred for returns shall not be borne by Eterna Jewellery.  Please note that we shall not be responsible for any lost, stolen or damaged items during transit.
  3. Upon receiving and checking the returned product in good condition, your exchange procedure will be proceeded.  

Returns without authorization from Eterna Jewellery will be rejected upon receipt.  Return of lost documents or products will not be processed.