Shipping and Packaging

Shipping & Packaging

From shopping to delivery, we are committed to providing you with a pleasant overall experience.

Free delivery

  • Free local delivery for all purchases via tracked courier shipping
  • Free Worldwide delivery is available on orders above USD299 or HKD2,300 


Insured and packed carefully

  • The contents of our insured shipping container will not be revealed.

Duties and taxes

  • When shipping items to all parts of the world, Eterna Jewellery will not add taxes and duties into the shopping cart in advance. The customer is responsible for paying all applicable taxes and duties to the customs or the shipping company upon receipt of the goods.

Order tracking

  • You can track the status of your order when you purchase products at Eterna Jewellery. Once your order is dispatched, you will receive an email with an order tracking number and the tracking link of the courier selected.  Simply click the link, input your tracking number, and follow the status of your order. 

Gift packaging

  • Every product from Eterna Jewellery is packed in a gift box and wrapped carefully.  To ensure your gift arrives safely and perfectly, we also use several layers of bubble paper to protect every piece of jewelry.